Shipping, Order Policies & Returns

Shipping Policy

Processing Time:

All orders are processed within 1–3 business days (excluding weekends and holidays). You’ll receive a confirmation email once your order has shipped, along with tracking details.

Shipping Time:

Standard U.S. Shipping: 3–5 business days

Expedited options available at checkout

We currently ship within the U.S. only

Lost or Stolen Packages:

Once your order is marked as “Delivered,” we are not responsible for lost or stolen items. Please contact your local carrier for assistance.

Return & Exchange Policy

Due to the nature of our beauty products, all sales are final. This includes lash trays, tools, and training materials. For hygiene and quality control reasons, we cannot accept returns or exchanges.

However, if you receive the wrong item, or a product arrives damaged, please contact us within 3 days of delivery at LashesbiSage@gmail.com with:

• Your order number
• Photos of the item(s)
• A short description of the issue

We’ll gladly make it right <3

Cancellations or Changes

If you need to make changes to your order, please email us within 1 hour of placing it. After this window, we cannot guarantee modifications.